Shipping policy

At CarmelBay, we are committed to providing you with a seamless shopping experience. This shipping policy outlines our procedures for processing, shipping, and delivering your orders, including those that contain both in-stock and pre-order items.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may be extended. We appreciate your patience during these times.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are as follows:

Domestic Standard Shipping: 3 - 5 business days
Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances such as customs delays, weather conditions, or carrier issues.

Estimated Release Dates: Pre-order items have an estimated release date provided on the product page. These dates are subject to change due to manufacturing or supply chain delays. We will notify you promptly of any significant changes to the estimated release date.

Payment for Pre-Orders: Payment for pre-order items will be captured at the time of purchase to secure your reservation.

Cancellations: You may cancel a pre-order for a full refund at any time before the item has shipped. Once a pre-order item has shipped, our standard return policy applies.

Mixed Orders (In-Stock & Pre-Order Items)

For orders containing both in-stock and pre-order items, we offer the following options:

1.Split Shipment: In-stock items will be shipped immediately, and pre-order items will be shipped separately once they become available. This ensures you receive available products as quickly as possible. You will receive separate shipping confirmations and tracking numbers for each shipment.

2.Single Shipment: All items, including in-stock products, will be held and shipped together once all pre-order items become available. Choosing this option may result in a longer waiting period for your entire order.

Your preferred shipping method for mixed orders can be selected at checkout. Please be aware that additional shipping charges may apply for split shipments.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We may offer free shipping promotions from time to time, which will be clearly advertised.

Delays and Communication

We strive to ship all orders within the stated timeframes. However, unforeseen delays can occur. In the event of a significant delay in processing or shipping your order, we will notify you via email as soon as possible, providing updated information and options if applicable.