Frequently Asked Questions

Find answers to common questions about our products and policies

  • CarmelBay is an online fashion retailer
    created by women for women. Specializing in high-quality dresses for various occasions, including graduation and parties. We aim to provide boutique-quality fashion ensuring every woman feels confident and beautiful.
  • If a product does not have a 'Preorder' or 'Presale' tag, it means the item is in stock and ready to ship. In-stock items typically ship within 2-5 business days.

  • Preorder items are products that are not currently in stock but can be purchased in advance. This allows you to secure popular items before they are readily available. The estimated delivery time for preorder items is typically 2-3 weeks from the date of purchase. This information is usually indicated on the product page itself
  • Presale items are similar to instock, allowing you to purchase products before their official release or general availability. These items often come with special pricing or early access. The estimated delivery time for presale items is typically 7-15 days.
  • In-Stock Items (No Tag): These items arrive in 2–5 business days US-wide. You can check the estimated shipping time by looking at the tag on specific product listing.
  • Yes — once your order arrives at our studio and is dispatched, you will receive a tracking number via email.