Frequently Asked Questions

Find answers to common questions about our products and policies

  • Preorder items are products that are not currently in stock but can be purchased in advance.
    This allows you to secure popular items before they are readily available. The estimated delivery time for preorder items is typically 2-3 weeks from the date of purchase. This information is usually indicated on the product page.
  • Presale items allows you to purchase products before their official release or general availability.
    These items often come with special pricing or early access. The estimated arrival to our warehouse time for presale items is typically 7-12 days.
  • If a product does not have a 'Preorder' or 'Presale' tag, it means the item is in stock and ready to ship. In-stock items typically ship within 1-3 business days.
  • We offer FREE 14-day RETURN policy, meaning you have 14 days after receiving your item to request a return. To be eligible, items must be unworn or unused, with tags, and in original packaging.

  • CarmelBay is an online fashion retailer specializing in high-quality dresses for various occasions, including graduation and nights out. We aim to provide boutique-quality fashion at best quality, ensuring every woman feels confident and beautiful.

  • Yes — once your order arrives at our studio and is dispatched, you will receive a tracking number via email.